Terms of Service

Last updated: December 30, 2025

Welcome to the Ketos Health, LLC website and online services (collectively, the “Site”). Please read these Terms of Service (these “Terms”) carefully because they govern your access to and use of our Site and any products, services, content, features, tools, and functionality offered through the Site, including purchasing and subscription services (collectively, the “Services”).

In these Terms, “Ketos Health, LLC,” “Kētos,” “we,” “us,” and “our” refer to Ketos Health, LLC. “You” refers to you as a user of the Services.

1. Agreement to Terms

By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use the Services.

If you use the Services on behalf of an entity, you represent and warrant that you have authority to bind that entity to these Terms, and “you” will refer to that entity.

2. No medical advice

The Services and any information we provide are for informational and educational purposes only and are not medical advice. Our Products are dietary supplements and wellness products. The statements made about Products on or through the Services have not been evaluated by the United States Food and Drug Administration. Our Products are not intended to diagnose, treat, cure, or prevent any disease.

You should not use information from the Services to diagnose or treat any health problem, or to prescribe any medication or treatment. Consult a qualified healthcare professional before using any supplement, including if you are pregnant or nursing, have a medical condition, are taking medications, or are under 18. Carefully read all Product labels and packaging before use. Individual results may vary.

3. Changes to Terms or Services

We may modify these Terms at any time in our sole discretion. If we do, we will post the updated Terms and update the “Last updated” date above. Your continued use of the Services after updated Terms are posted means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.

The Services may evolve. We may change, suspend, or discontinue any part of the Services at any time, without notice, in our sole discretion.

4. Who may use the Services

4.1 Eligibility

You may use the Services only if you are 18 years or older and capable of forming a binding contract, and you are not barred from using the Services under applicable law.

4.2 Account registration and security

Some features require an account. You agree to provide accurate, complete, and up-to-date information and to update your information as needed. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately of any unauthorized access or use of your account.

5. Products for personal use only

Products and any samples are for personal, non-commercial use only. You may not sell, resell, or commercially distribute any Products or samples you purchase or receive from us. We may limit quantities, cancel orders, or refuse service if we believe an order may violate these Terms.

6. Orders, pricing, and payment

6.1 Pricing and availability

All prices are shown in the currency presented at checkout and are subject to change at any time. We may correct pricing errors, even after an order is submitted. Product availability is not guaranteed.

6.2 Taxes and shipping

Applicable taxes, shipping, and handling charges will be presented at checkout before you place your order. Shipping timelines shown are estimates and may change.

6.3 Payment processing

By placing an order, you authorize us (and our payment processors) to charge your payment method for the total amount of your order, including taxes and shipping. We may run verification or pre-authorization checks. Your bank or payment provider may impose additional fees.

6.4 Order acceptance and cancellation

Your order is an offer to purchase. We may accept or decline any order in our discretion, including if we suspect fraud or unauthorized activity, or if your payment method is declined. We may take steps to verify your identity. If we do not accept an order or we cancel it, we will not charge you or we will refund amounts paid for the cancelled items, as applicable.

7. Subscriptions and automatic renewals

If you purchase a subscription or any product offered on an automatic renewal or continuous service basis, your subscription will continue until you cancel. You authorize us (and our payment processors) to charge your payment method for each renewal at the then-current subscription price, plus applicable taxes and shipping, unless otherwise disclosed at checkout.

We will present the material subscription terms during checkout (including price, billing frequency, and how to cancel). By completing a subscription purchase, you provide your express informed consent to the automatic renewal feature and recurring charges.

7.1 How to cancel

You can cancel at any time using the cancellation method available in your account (if enabled) or by contacting us at care@ketoshealth.com. If you enrolled online, we provide an online cancellation option where required by law.

After you cancel, your subscription will not renew and you will not be charged for future renewal periods. Cancellation becomes effective at the end of your then-current paid subscription period unless you are offered (and you accept) a different cancellation effective date.

If you cancel very close to a scheduled renewal, your next renewal charge may already be in process. If that happens, contact us at care@ketoshealth.com and we will help review the charge consistent with our Refund Policy and applicable law.

7.2 Subscription changes

We may change subscription pricing, shipping fees, or other subscription terms as permitted by law. If a change is material (for example, a price increase), we will provide advance notice and obtain consent where required. Your continued participation in a subscription after any change becomes effective may constitute acceptance where permitted by law.

8. Returns, refunds, and risk of loss

8.1 Returns and refunds

Our return and refund rules are described in our Refund Policy: /policies/refund-policy. Please review it before making a purchase. Where permitted by law, payments are non-refundable except as expressly stated in our Refund Policy or required by law.

8.2 Risk of loss

Risk of loss and title for Products pass to you upon delivery to the address you provide at checkout, to the extent permitted by law. If a package is lost or damaged in transit, contact us and we will work with you and the carrier to investigate and resolve the issue.

9. Promotions and discount codes

We may offer promotions, discount codes, referral credits, or other offers subject to additional terms that will be provided at the time of issuance. Promotions have no cash value unless required by law, may be non-transferable, may expire, and may be limited to one per customer or one per household. We may modify or discontinue promotions at any time as permitted by law.

We may refuse, cancel, or hold for review any order that appears to involve misuse of promotions, fraud, or violations of these Terms.

10. Feedback

We welcome feedback, comments, and suggestions (“Feedback”). If you submit Feedback, you grant us a non-exclusive, worldwide, perpetual, irrevocable, fully paid, royalty-free, transferable license (with the right to sublicense) to use, copy, modify, create derivative works from, and otherwise exploit the Feedback for any purpose, without compensation to you.

11. Content, trademarks, and intellectual property

The Services and all content made available through them, including text, graphics, images, logos, product names, audio, video, and software (collectively, “Content”), are owned by or licensed to Ketos Health, LLC and are protected by intellectual property laws. Except as expressly permitted, you may not copy, reproduce, distribute, modify, create derivative works, publicly display, or exploit any Content without our prior written consent.

“Kētos” and our logos, product names, and branding are trademarks of Ketos Health, LLC. You may not use our trademarks without our prior written permission.

12. User content

If you submit or post content (such as reviews, testimonials, or other materials) (“User Content”), you retain ownership of your User Content, but you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable license to use, copy, modify, create derivative works, distribute, publicly display, and otherwise use your User Content in connection with operating, improving, and marketing the Services and Products.

You represent and warrant that you have all rights necessary to grant this license and that your User Content does not violate law or infringe third-party rights. We may remove or restrict User Content at any time in our discretion.

13. General prohibitions

You agree not to:

• Use the Services in any way that violates applicable law or regulation
• Engage in fraudulent, misleading, or deceptive conduct
• Interfere with or disrupt the Services or attempt to bypass security features
• Probe, scan, or test the vulnerability of any system or network
• Use bots, scrapers, or automated means to access the Services without permission
• Reverse engineer, decompile, or attempt to extract source code from the Services (except where prohibited by law)
• Collect personal information of other users without permission
• Impersonate any person or entity or misrepresent your affiliation
• Use the Services for commercial resale or distribution of Products

We may investigate and take action against violations, including removing content, suspending accounts, canceling orders, and reporting suspected wrongdoing to authorities.

14. Third-party links and services

The Services may contain links to third-party websites or services. We provide these links as a convenience and do not control or endorse them. Your use of third-party services is at your own risk and subject to their terms and policies.

15. Privacy

Our Privacy Policy explains how we collect, use, and disclose information about you. By using the Services, you consent to our data practices as described in our Privacy Policy: /policies/privacy-policy.

16. Electronic communications

By using the Services, you agree that we may communicate with you electronically, including by email, text (if you opt in), or by posting notices on the Site. You agree that such communications satisfy any legal requirement that communications be in writing.

17. Text messages

If you opt in to receive marketing or transactional text messages, you consent to receive automated messages at the number you provide. Message and data rates may apply. Consent is not a condition of purchase. You can opt out at any time by replying STOP, or by contacting care@ketoshealth.com for help.

18. Warranty disclaimers

The Services and Content are provided “as is” and “as available,” without warranties of any kind. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

We do not warrant that the Services will be uninterrupted, secure, or error-free, or that any content is accurate, complete, or current.

To the maximum extent permitted by law, we disclaim all warranties with respect to Products except as expressly stated in our Refund Policy or required by law.

19. Indemnification

You agree to indemnify and hold harmless Ketos Health, LLC and our officers, directors, employees, contractors, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services, your User Content, your violation of these Terms, or your violation of any rights of another.

20. Limitation of liability

To the maximum extent permitted by law, Ketos Health, LLC and our affiliates, officers, employees, agents, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of data, or goodwill, arising out of or related to these Terms, the Services, or Products, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total liability for any claim arising out of or related to these Terms, the Services, or Products will not exceed the greater of (a) the amount you paid to us for the Product(s) giving rise to the claim in the 12 months before the event giving rise to liability or (b) $100.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

21. Dispute resolution and arbitration

Please read this section carefully. It affects your rights.

21.1 Informal resolution

Before starting arbitration, you agree to contact us at legal@ketoshealth.com and provide a brief description of the dispute and your contact information. We will try to resolve disputes informally.

21.2 Agreement to arbitrate

Except as described below, you and Ketos Health, LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or Products will be resolved by binding arbitration on an individual basis and not in court.

You and we waive the right to a trial by jury and the right to participate in a class action or representative proceeding. The arbitrator may not consolidate claims or preside over any form of class or representative proceeding.

21.3 Exceptions

Either party may bring an individual claim in small claims court. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

21.4 Arbitration rules and location

Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (as applicable) then in effect. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

Unless you and we agree otherwise, arbitration will be conducted in the county where you reside, or it may be conducted by video, phone, or written submissions, consistent with applicable AAA rules.

21.5 Opt-out

You may opt out of this arbitration agreement by sending an email to legal@ketoshealth.com within 30 days of first accepting these Terms, stating your name and that you wish to opt out of arbitration.

22. Governing law

These Terms and any action related thereto will be governed by the laws of the State of Delaware, without regard to its conflict of laws principles, except that the Federal Arbitration Act governs Section 21.

23. Termination

We may suspend or terminate your access to the Services at any time in our discretion, including for violations of these Terms. You may stop using the Services at any time. Termination does not affect any rights or obligations that by their nature should survive, including Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution.

24. General terms

These Terms constitute the entire agreement between you and Ketos Health, LLC regarding the Services and supersede prior agreements or understandings.

If any provision is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

You may not assign these Terms without our prior written consent. We may assign these Terms as permitted by law.

Our failure to enforce any right or provision is not a waiver of that right or provision.

25. Contact information

If you have questions about these Terms or the Services, contact us:

Ketos Health, LLC

Email: care@ketoshealth.com

Legal: legal@ketoshealth.com

Privacy: privacy@ketoshealth.com

Mailing address: 1111b South Governors Ave, Dover, DE 19904