Refund policy

Last updated: August 9, 2026

The 90-day money-back guarantee

Every Kētos product is covered by a 90-day money-back guarantee. If you are not happy with your purchase, for any reason, let us know within 90 days of your order and we will refund it. Opened products count. Trying the product is the point of the guarantee.

What the guarantee covers

  • Your first purchase of each Kētos product, whether a one-time order or the first order of a subscription.
  • Opened and unopened products alike.
  • One refund per product per household. If your order included more than one unit of the same product, we will refund the full order up to three units per product. The opened unit is yours to keep; we ask that you mail back the unopened extras.

How to request a refund

  1. Email support@ketoshealth.com with your order number and "Refund" in the subject line.
  2. If you are willing, tell us briefly what did not work for you. This is optional, and it genuinely helps us make the products better.

We will confirm your refund by email. Approved refunds go back to your original payment method within 10 to 30 business days, depending on your bank or card issuer.

Returning unopened products

Return shipping for unopened products is paid by you. Mail returns to:

Ketos Health, LLC
1111b South Governors Ave
Dover, DE 19904

Damaged, wrong, or missing items

If your order arrives damaged, arrives with the wrong product, or does not arrive at all, email support@ketoshealth.com within 7 days of the expected delivery with your order number and a photo. We will send you a replacement or refund you in full, including shipping.

Subscriptions

You can skip, pause, or cancel your subscription any time from your account, and the change takes effect before your next renewal. The 90-day guarantee covers the first order of a new subscription.

If a renewal charge goes through before you meant to cancel, email us within 14 days of the charge. If the order has not shipped, we will cancel it and refund you in full. If it has shipped, we will refund you once the product is returned to us unopened.

What the guarantee does not cover

  • Requests made more than 90 days after the order date.
  • Repeat purchases of a product we have already refunded for you.
  • Products bought anywhere other than ketoshealth.com. If you purchased through a retailer or marketplace, their return policy applies.

Late or missing refunds

If your refund has been confirmed but has not appeared, check your bank or card account first, then contact your card issuer, since posting can take a few days on their side. If it still has not arrived after 10 business days, email support@ketoshealth.com and we will chase it down.

Questions

Email support@ketoshealth.com. A person reads every message and will get back to you, usually the same business day.