How can we help?

Answers first. A real person right behind them.

Track an orderOrder status and tracking live in your account. Manage your subscriptionSkip, pause, or cancel anytime. No hoops. Start a return30-day returns on unopened packages. Email us your order number. Browse all questionsFasting basics, Trace, Core, quality, and shipping.

Reach a real person

Email us and a real person reads it, answers it, and stays with it until it's solved. No ticket ping-pong.

Email support@ketoshealth.com
Hours Monday to Friday, 9am to 6pm ET
Returns Same inbox. Put your order number in the subject line.

The questions we hear most

Will Trace break my fast?
No. Trace has zero sugar and no meaningful calories, and nothing that spikes insulin. It's built to be taken through your fasting window. For a strict clean fast, reach for Naked, the unflavored version.
Where is my order?
Your account shows live status and tracking for every order the moment it ships. Log in at the account link above. Free US shipping typically arrives in 2 to 4 days.
How do I pause or cancel my subscription?
From your account: open Manage subscriptions, pick the subscription, and pause, skip, or cancel. It takes effect before your next renewal. If anything fights you, email us and a person will sort it same-day.
What is your return policy?
30-day no-hassle returns on unopened packages. Email your order number to support@ketoshealth.com with Return in the subject and we'll take it from there.
See all questions

Kētos products are dietary supplements, not medical advice. If a question touches your health, your medications, or a medical condition, please talk to your doctor.